Eligible items may be returned for Store Credit or your purchased amount minus a 20% restocking fee. Returns must be returned within 30 days of the ship date received.
Eligible items may be returned for Store Credit only after the 30-day mark and up to 60 days.
Wayuu Mochila Bags will not accept any returns after 60 days.
Please contact us to receive a return label.
Returned items must be unworn and unwashed (free of any stains from makeup or wear) with all Wayuu Mochila Bags product tags attached. Defective items must be reported within 5 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our Distribution Center.
1312 Elm Dr
Wylie, TX 75098
We do not do exchanges, all of our products are unique and in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the return procedure.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “undeliverable” address.
*CLEARANCE ITEMS (NON-RETURNABLE, NO EXCEPTIONS)
Please contact us with a brief explanation about what is wrong the damaged item, we will issue you store credit or a full refund and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you a confirmation.